Ways to bank
Most banks and building societies offer different ways in which you can do your banking:
- Branch banking
- Telephone banking
- Internet banking
- Mobile phone banking
Which way is best for you?
There have never been more choices when it comes to deciding how you want to bank. It is down to you to decide which options are the most convenient for your lifestyle and circumstances. You choose… where, when and how.
Here are the main ways to bank:
If you prefer going into a branch, you will find staff there that can answer your banking queries or help you complete a wide range of transactions. There are also usually cash machines and self-service tills. However, some bank account providers don’t have branches and accounts can only be managed other ways.
Over the telephone
Banks and building societies offer varying telephone banking services. Most use an automated phone answering system with keypad response or voice recognition capability, where you need to press your phone keys or speak your instructions in response to the automated questions. This allows you to manage your money 24 hours a day, 7 days a week. Many banks also give you the option to speak to a customer adviser located in a call centre or branch, but these are not usually open 24 hours.
With internet banking you can manage your bank account any time of the day or night. You can also manage your account from home or anywhere that gives you secure internet access.
On your mobile
You can access your account quickly and easily on your smartphone. Most major banks and building societies offer banking apps. Once downloaded, these give you more control over your money, wherever you are and whenever you need it.
Other ways to bank:
Also known as ATMs (Automated Teller Machines). The most popular method of getting cash to make purchases or pay for services is from a cash machine. These self-service machines let you withdraw cash, pay bills, get a balance or mini statement and more. To use one you need your card and your PIN. There are 70,000 cash machines in the UK and nearly 47 million regular users.
Use one of these in branch to save you queuing at the counter. You can do some of the more simple transactions like pay a bill, get a balance or transfer money quickly. All you need to use one is your card and your PIN.
Many banks and building societies offer a free text messaging service. All you have to do is register and choose which alerts you want out of the options available. These can help you avoid fees and manage your money more easily.
Available alerts vary but usually include:
- A low balance alert – get a text if you are close to a zero balance (or near your overdraft limit)
- A high balance alert – you can choose to receive a text if a large payment is made into your account, like your salary or a benefit payment.
- Account mini statement – receive an update on your balance and transactions. Simply choose what day and how often you want your texts sent.
Why not check out how to protect yourself and keep safe while managing your account.
Your bank or building society takes your security seriously… you should too!